CONNECTION
It is displayed the message "THE UNIT IS BUSY" when the ID2 or ID3 user try to access.
MONITORING
simultaneously?
ALARM
VCC-WB2000/WB2000P,
VSP-SV2000/SV2000P FAQ
CONNECTION |
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| Q |
ID2 or ID3 user cannot access to the VCC-WB2000/2000P, VSP-SV2000/2000P and only ID1 user is accessible. It is displayed the message "THE UNIT IS BUSY" when the ID2 or ID3 user try to access. |
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It is supposed that the user closed the window without using network disconnect button. If you close the web browser without clicking the network disconnect button, the message, " THE UNIT IS BUSY" may be displayed the next time you try to access. Always be sure to use the network disconnect button to close communication with the camera. If a problem with the web browser occurs which causes the web browser to close abnormally without using the network disconnect button, wait ninety seconds or more, and then re-access the camera. go to Top |
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| Q |
I cannot access to the Network Camera / Video Server. |
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| Q |
I cannot access through Wireless LAN. |
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Please check the following items; - Is the Network Camera / Video Server / Hub Power on? - Is the Wireless LAN setting correct? ( USE, ESSID, IP Address, SUBNET MASK, GATEWAY, etc.) - After the Wireless LAN setting, the Network Camera / Video Server must be once turned OFF and ON again, with the Wireless LAN card inserted. - Is the Access Point setting correct? - Is the ENCRIPTION KEY value same as the Access Point? ( Including the Capital / Small letters ) - Is the ENCRIPTION KEY correspond to the same items of the Access Point? go to Top |
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| Q |
Which wireless LAN card is compatible? |
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Operation checked : |
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| Besides the above cards, it may be possible to use, if the Wireless LAN card satisfies the following requirements; | ||
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* Power Voltage : 5 V * Chip set : Intersil prism2 or prism2.5 |
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Q |
Ethernet connection and Wireless LAN connection Combined use NOT Available. |
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Please confirm the following items; - Network address for wireless LAN and network setting Network address for wireless LAN and network setting need to be different address. - Proxy setting for browser Is the proxy setting correct? Note: When the Wireless LAN connection is in use, GATEWAY, which is set under the Wireless LAN setting menu, would have the priority. EX: If the PROXY server is connected through the GATEWAY which is set under the Network setting menu, and the PROXY was set to USE from the Browser, the unit could not be connected because they could not connect to the PROXY. go to Top |
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PPP connection NOT Available. |
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Please check the following items; - Is the Provider information correct? - Is the Modem setting correct? - Is the Alarm setting correct? - Is the clock of the Network Camera / Video Server set? When the CLOCK UNSET indicator is on, it means the clock is not set yet. So, click the CLOCK UNSET button and set the clock. - When Router is used, set to forward Port 20, 21. go to Top |
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Q |
The connection is disconnected suddenly. |
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What is your LOG IN ID ? - ID1 : The connection may be disconnected when ID2 or ID3 user try to connect. Because the Operator(ID2) or Administrator(ID3) has priority to connect. - ID2 : The connection may be disconnected when ID3 user try to connect. Because the Administrator(ID3) has priority to connect. - ID3 : The connection may be disconnected if any setting for Camset of Archiving Software VA-SW2000 is under operation. go to Top |
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| Q |
When connecting to Network Camera / Video Server, it displays " THE UNIT IS BUSY! ". |
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Please check the following items; - It may be displayed " THE UNIT IS BUSY! ", if it is right after the Network setting. Wait for more than 10 seconds and re-try. - Is the COOKIE effective? If not, change the setting of IE. <IE6.0 or above> IE [Tools]-[Internet Options]-[Privace] tub Set the level to medium or lower. <IE5.5 SP2> IE[Tools]-[Internet Options]-[Security] tub Set the level to medium or lower. - What is your LOG IN ID? -ID1: Up to a maximum of 16 users can access the Camera at the same time. If a 17th user tries to access the Camera, the message "THE UNIT IS BUSY!" will be displayed . When the Camera works with Network Archiving Software VA-SW2000, ID1 and ID2 user cannot access to the Camera directly. Only Administrator (ID3) can access the Camera. -ID2: Only one user can be accessing at Operator or Administrator level at any one time. If a user at Operator level (ID2) accesses the Camera while a user at Administrator level (ID3) is accessing the Camera, the Administrator will have priority. In such cases, the Operator cannot access the Camera. If the other user (ID2 or ID3) close the web browser without clicking the network DISCONNECT button, the message, " THE UNIT IS BUSY" may be displayed the next time you try to access. Always be sure to use the network DISCONNECT button to close communication with the Camera. If a problem with the web browser occurs which causes the web browser to close abnormally without using the network DISCONNECT button, wait ninety seconds or more, and then re-access the Camera. When the Camera works with Network Archiving Software VA-SW2000, ID1 and ID2 user cannot access to the Camera directly. Only Administrator (ID3) can access the Camera. -ID3: Only one user can access at Administrator level (ID3) at one time. If any Administrator is already LOGed IN, another Administrator can not access the Camera. If the other user (ID3) close the web browser without clicking the network DISCONNECT button, the message, " THE UNIT IS BUSY" may be displayed the next time you try to access. Always be sure to use the network DISCONNECT button to close communication with the Camera. If a problem with the web browser occurs which causes the web browser to close abnormally without using the network DISCONNECT button, wait ninety seconds or more, and then re-access the Camera. go to Top |
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Q |
I forgot the IP address of the Network Camera / Video Server. |
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If you forget the Network Camera / Video Server's IP address, you can check it using the following procedure. - Network Camera 1. Set pin 1 of the PC / MODEM select switch at the rear panel to the " MODEM " setting, turn off the power, wait three seconds or more and then turn the power back on. 2. Wait three seconds or more. 3. Set pin 1 of the PC / MODEM select switch at the rear panel to the " PC " setting, turn off the power, wait three seconds or more and then turn the power back on. 4. Set the computer's IP address to "192.168.0.*". (Enter a number that is 3 or greater in place of "*".) 5. Start the web browser and point it to " http://192.168.0.2/ ". 6. Check the network setting. 7. Turn off the camera's power. Note: This procedure let you connect to the Network Camera / Video Server at default value ( IP address:192.168.0.2, Port number:80) temporary. The settings are still memorized, so it is accessible at the set address turning off the power, and then turn the power back on. 8. Return the computer's IP address to its original setting. - Network Video Server 1. Set pin 2 of the PC / MODEM select switch at the rear panel to the " MODEM " setting, turn off the power, wait three seconds or more and then turn the power back on. 2. Wait three seconds or more. 3. Set pin 2 of the PC / MODEM select switch at the rear panel to the " PC " setting, turn off the power, wait three seconds or more and then turn the power back on. 4. Set the computer's IP address to "192.168.0.*". (Enter a number that is 3 or greater in place of "*".) 5. Start the web browser and point it to " http://192.168.0.2/ ". 6. Check the network setting. 7. Turn off the Video Server's power. Note: This procedure let you connect to the Network Camera / Video Server at default value ( IP address:192.168.0.2, Port number:80) temporary. The settings are still memorized, so it is accessible at the set address turning off the power, and then turn the power back on. 8. Return the computer's IP address to its original setting. go to Top |
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Q |
The password entry window did not be displayed. |
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- If the ID1 password setting at the network set is deleted, the camera will start up automatically with live images displayed directly in a live image screen. - After the disconnection, if you re-access without closing the Internet Explorer, the password entry window may not be displayed. Note: Internet Explorer window keeps the ID and password every time. Therefore, be aware to close/finish the IE, in order not to be LOGed IN by someone else. go to Top |
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MONITORING |
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Q |
How many people can access to the VCC-WB2000/2000P, VSP-SV2000/2000P simultaneously? |
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16 users can access simultaneously at maximum. go to Top |
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Q |
Live image does not display. |
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Please check following items; - Is the lens installed to camera correctly? - Is the JPEG2000 plug-in software installed to the PC? Because we adapt the JPEG2000 format for the compression method, JPEG2000 plug in software is required to view the images. After the installation of the JPEG2000 plug in software, the files ( J2KCORE.ocx, J2KCOREX.dll, J2KCORE.lic) are in the following folder. - Windows 98 / Me : WINDOWS\SYTEM\ - Windows NT / 2000 / XP : WINDOWS\SYSTEM32\ - Is the Active X setting effective in the Internet Option Setting? Put the "check" in the following items: IE [Tools]-[Internet Options]-[Security]-[Custom Level] - Active X Controls and Plug-ins : Run Active X Controls and Plug-ins "ENABLE" - Scripting : Active Scripting "ENABLE" - If the Camera, which is set to work with the Network Archiving Software,
VA-SW2000, detected the alarm, live images could not be monitored while
the alarm images are transmitted to the Local Server PC. |
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Q |
Picture refresh speed is too slow. |
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Please check following items; - Are FRAME RATE, COMPRESSION RATIO, RESOLUTION setting appropriate? FRAME RATE : Five steps, Step 1 (Slowest) <-> Step 5 (Fastest) COMPRESSION RATIO : Five steps, Step 1 (High compression <-> Step 5 (Low compression) If a higher compression ratio is used (STEP 1), the volume of image data becomes smaller and the transmission speed becomes faster. RESOLUTION : The higher the resolution (720x480), the larger is the volume of data. IMAGE MODE : Data size would be reduced by 20% when IMAGE MODE is GRAY, so that the transmission speed can be reduced. - Are several IE windows opened at the same time? We recommend opening only one IE window for one PC. - Is there other LOG IN users? The refresh rate would decline according to the number of the users. - Is the other application software (such as Anti-Virus Software, etc) in use? The Network Camera / Video Server handles large volumes of image data that has been compressed into JPEG2000 format. In order to provide smooth access to the Camera / Video Server, we recommend closing any other applications. - Is there enough margins in the network traffic? In order to bring out the maximum ability from the Camera / Server, it is recommended to obtain 2 Mbps band for each Camera / Server. - Is there any limits set in the Network Speed in the NETWORK SET? - Is the PC specification appropriate? Recommended system requirements Pentium 4, 2GHz / Memory 256 MB or more - Is there enough capacity in the system drive? - When using Windows XP, confirm the Network Setting. [START]-[Control Panel]-[Network Connections]-[LAN or High Speed Internet]- [Local Area Connection], Right Click and open Properties. In the Advanced Tab, see Internet Connection Firewall, and if there is check on "Internet Connection Firewall", delete the check. go to Top |
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Browser closes unexpectedly. |
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Please check following items; - Is the Internet Explorer version correct? It is available version 5.5 SP2 or lager. - Are several Internet Explorer windows opened at the same time? We recommend opening only one IE window for one PC. - Is the other application software (such as Anti-Virus Software, etc) in use? The Network Camera / Video Server handles large volumes of image data that has been compressed into JPEG2000 format. In order to provide smooth access to the Camera / Video Server, we recommend closing any other applications. - Is there enough capacity in the system drive? go to Top |
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Q |
When using Network Video Server, some channel shows only Black and White picture although it is connecting Color Camera. |
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When both of the NTSC and PAL signals are connected to Network Video Server, all the channel would be automatically adjusted to the smallest channel which is in use from CH1 to CH4. Therefore, NTSC and PAL signals are mixed, the channel which is the other TV system would be in Black and White. go to Top |
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Q |
Alarm does not work. |
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Please check following items; - Network Camera Alarm Setting Is the ALARM BUFFERING set to "ON"? Is the ALARM MODE AND/OR setting correct? When setting the ALARM Set, is the "SET" key pressed? It is required to press "SET" button to enable the setting value. - Network Video Server Alarm Setting Is the ALARM REC USE set to "USE"? Is the ALARM MODE AND/OR setting correct? When setting the ALARM Set, is the "SET" key pressed? It is required to press "SET" button to enable the setting value. - When the Camera / Video Server works with Network Archiving Software VA-SW2000, until the alarm data in the internal memory has been completely transmitted, the next alarm could not be received. go to Top |
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Q |
Alarm Playback is Not Available. |
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Please check following item; - When the Camera / Video Server works with Network Archiving Software VA-SW2000, it is not available to playback the alarm data on the Camera / Video Server, because the alarm data will be sent to Local Server PC. Therefore, if you want to playback the alarm images, you can playback via Local Server PC. go to Top |
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Q |
Unable to Copy the Alarm Data on to the Memory Card. |
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Please check following items; - When the Camera / Video Server works with Network Archiving Software VA-SW2000, the alarm data will be sent to Local Server PC. Copy the alarm data to connect Local Server PC. - Is the memory card full? If it is full, change the memory card. - Is the OVERWRITE Setting set to "OFF"? Set the OVERWRITE Setting to "ON". - In the STATUS MENU, is PCMCIA: SOCKET STATUS set to ATA CARD INSERTION STATE? If it is not, insert the PCMCIA card again. And then it is still not, the card may be broken. So, change the card and try it again. NOTE: The memory cards that can be used are Compact Flash memory cards with a capacity of 16 MB or greater. The only format type that can be used is FAT. go to Top |
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Q |
Alarm works continuously and could not change any setting. |
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- Network Camera Set the ALARM BUFFERING to OFF, while the alarm data is copied to the memory card. And then change the setting. - Network Video Server Set the ALARM REC USE to NO USE, then change the setting. go to Top |
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Q |
COMPRESSION RATIO, RESOLUTION could not be changed. |
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Please check following items; - In BUFFERING AREA Setting, is the PRE-alarm set to be used? When the PRE-alarm is set, COMPRESSION RATIO and RESOLUTION for the images in the live image screen will be changed to the setting for alarm recording and fixed. - In BUFFERING AREA Setting in PPP SET, is the PRE (alarm) set to be used? This setting would be effective until PPP USE is set to NO USE. go to Top |
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Q |
Unable to change MOTION DETECTOR Level (Sensitivity) |
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When ALARM BUFFERING is ON, the alarm data would be buffered at Alarm Check. Setting could not be changed while the alarm data is buffering, therefore Motion Detector Level (Sensitivity) Settings could not be adjusted. To avoid this, set the ALARM BUFFERING to OFF for Camera or ALARM REC USE to NO USE for Video Server until MOTION DETECTOR LEVEL settings are completed. go to Top |
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Q |
How can I stop the card access completely before Power Off or Pull Out the memory card? |
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[Network Camera] Check that the Camera is NOT in the status of Alarm Data Buffering. (ALARM DATA Indicator is in red. : This means it is during alarm recording.) Change the ALARM BUFFERING to OFF from the ALARM SET MENU. Click the "LIVE VIEW" button and return to LIVE VIEW, and check that the ALARM DATA Indicator is NOT Orange. (ALARM DATA Indicator is in orange. : This means that alarm images are being transferred from the camera's internal memory to the memory card, that alarm recording is in progress, or that a memory card error has occurred.) Then pull out the memory card from the Camera. [Network Video Server] |
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Q |
When ALARM set of the Network Video Server, a dialog asking "to confirm the Alarm Data Delete" appeared, but DO NOT WANT TO delete the Alarm Data: |
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1. Click "NO". 2. Click the "LIVE VIEW" button, and return to the LIVE VIEW. 3. When memory card is inserted, wait until the ALARM DATA Indicator becomes Green and change the ALARM setting. 4. When ALARM DATA Indicator becomes Red, pull out the memory card. 5. ALARM DATA Indicator in Red means there is an alarm data stored in the internal memory, therefore, insert another memory card. 6. Wait until the ALARM DATA Indicator becomes Green or Black ( NOT Orange). 7. Go back to ALARM SET MENU and change the setting. go to Top |
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